PROVISIONING, TRANSPORTATION, AND DELIVERY POLICY

This Policy sets forth the modalities of provisioning, transportation, and delivery of Products and Services supplied by Ordersys (hereinafter referred to as the “Company”), including Software Products and accompanying Hardware Devices.

Article 1. Scope of Application

1.1 This Policy applies to all customers (hereinafter referred to as the “Customer”) who purchase or register to use the Company’s Products and/or Services through the Company’s website, direct Contract, or other lawful transaction channels.

1.2 This Policy constitutes an integral and inseparable part of any Contract for the provision of Products and/or Services entered into between the Company and the Customer and shall be construed together therewith.

Article 2. Methods of Software Product Provisioning and Handover

2.1 The Software Product shall be provided in one or more of the following forms:

(a) Grant of usage rights (license) or provision of a system access account;

(b) Activation of features and/or service packages as agreed in the Contract;

(c) Delivery of user manuals, Contract documentation, and related information via electronic means (including email or online systems).

2.2 Handover Timeline

(a) The Software Product shall be provisioned within twenty-four (24) to forty-eight (48) business hours from the time the Company confirms receipt of full and valid payment and completion of all required registration documentation (if applicable).

(b) In the event of special deployment or customization requirements, the provisioning timeline shall be separately agreed upon in writing or by Contract addendum.

2.3 Completion of Delivery

Delivery of the Software Product shall be deemed completed upon the occurrence of any of the following events:

(a) The Customer’s receipt of valid account credentials; or

(b) Activation of the system enabling access and use within the agreed scope.

Article 3. Transportation and Handover of Hardware Devices

3.1 For Hardware Devices (including but not limited to POS terminals, printers, barcode scanners, and accessories), the Company shall arrange transportation and delivery by one of the following methods:

(a) Direct delivery to the address provided by the Customer; or

(b) Delivery through an intermediary carrier or logistics service provider (the “Carrier”).

3.2 Estimated Delivery Time

(a) Urban areas: one (1) to three (3) business days;

(b) Inter-provincial deliveries: three (3) to seven (7) business days, depending on the delivery location and actual shipping conditions.

3.3 Delivery time shall exclude public holidays and Tet holidays as prescribed by applicable law and may be adjusted in cases of Force Majeure.

Article 4. Inspection and Confirmation of Delivery

4.1 The Customer shall be responsible for inspecting the condition, quantity, and conformity of the Products immediately upon receipt.

4.2 If any Product is found to be damaged, defective, incorrect in type, or deficient in quantity, the Customer shall:

(a) Prepare a written report jointly with the Carrier, where applicable; and

(b) Notify Ordersys in writing within twenty-four (24) hours from the time of receipt.

4.3 If the Customer signs the acknowledgment of receipt without reservation or fails to provide notice within the period specified in Clause 4.2, the Product shall be deemed to have been duly delivered in full compliance with the Contract, free from apparent defects, and accepted by the Customer.

Article 5. Shipping Fees

5.1 Any applicable shipping fees shall be notified to the Customer at the time of order confirmation or specified in the Contract and/or its appendices.

5.2 Ordersys reserves the right to apply shipping fee waivers under promotional programs or based on specific order values, at its sole discretion.

Article 6. Force Majeure

6.1 Ordersys shall not be liable for any delay or failure in delivery arising from Force Majeure events, including but not limited to natural disasters, fire, epidemics, transportation disruptions, incidents involving the Carrier, or any other events beyond the reasonable control of Ordersys.

6.2 In the event of a Force Majeure occurrence, Ordersys shall promptly notify the Customer and the Parties shall cooperate in good faith to agree upon an appropriate resolution.